Privacy policy

Refund Policy

At Soolra, we want you to be completely satisfied with your purchase. If you are not satisfied with your Soolra gaming case for iPhone, you may request a refund or exchange under the following conditions:

  • Return Window: You have 30 days from the date of delivery to return your item.
  • Eligibility: The item must be in its original condition, unused, and in its original packaging with all accessories included.
  • Non-Returnable Items: Items that are damaged, missing components, show signs of use, or have been altered in any way cannot be refunded.
  • Process: To initiate a return, contact us at support@soolra.com with your order details and reason for return. We will provide instructions on how to return your item.
  • Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed to your original payment method within 5-10 business days.
  • Exchanges: If you need a replacement for a defective item, contact us, and we will arrange for a replacement.
  • Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. Original shipping charges are non-refundable.
  • Late or Missing Refunds: If you haven't received your refund within the stated timeframe, check with your bank or payment provider before contacting us.

Shipping Policy

We are committed to delivering your Soolra gaming case as quickly as possible. Below are our shipping terms:

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Shipping Methods: We offer standard and expedited shipping options at checkout. Overnight shipping is available in select locations.
  • Delivery Time: Standard shipping typically takes 5-10 business days, while expedited shipping options may deliver faster. Delivery times may vary based on location and carrier.
  • Shipping Costs: Costs are calculated at checkout based on your location and shipping method selected.
  • International Shipping: We currently ship worldwide. Customers are responsible for any customs duties, taxes, or fees associated with international shipments. Customs processing times may impact delivery estimates.
  • Tracking Information: Once your order ships, you will receive an email with tracking details to monitor your package's journey.
  • Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your package is marked as delivered but has not arrived, please contact the shipping carrier to file a claim.
  • Address Errors: Ensure your shipping address is accurate. We are not responsible for delays or misdelivered packages due to incorrect address information.

Privacy Policy

At Soolra, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

  • Information We Collect: We collect information you provide during checkout, such as your name, email, shipping address, and payment details. Additionally, we collect usage data through cookies and analytics tools.
  • Use of Information: We use your information to process orders, provide customer support, and improve our website functionality and user experience.
  • Data Sharing: We do not sell or share your data with third parties, except with service providers necessary for payment processing, order fulfillment, and fraud prevention.
  • Security: We implement security measures to protect your personal data, but no online transaction is 100% secure. We recommend using strong passwords and keeping your account details confidential.
  • Your Rights: You can request access, correction, or deletion of your data by contacting us at support@soolra.com. You can also opt out of marketing communications at any time.
  • Cookies: Our website uses cookies to enhance your shopping experience. You can manage cookie preferences in your browser settings.

Terms of Service

Welcome to Soolra. By using our website, you agree to the following terms and conditions:

  • General Terms: By accessing or using our site, you agree to be bound by these Terms of Service.
  • Product Usage: The Soolra gaming case is designed to enhance gaming on iPhone devices. We are not responsible for any damage resulting from misuse, modification, or third-party software.
  • Order Acceptance: We reserve the right to refuse or cancel orders at our discretion, including cases of suspected fraud or unauthorized reselling.
  • Pricing & Payments: Prices are subject to change without notice. We accept major credit cards, PayPal, and other approved payment methods. All transactions are processed securely.
  • Warranty: We offer a limited one-year warranty on the Soolra gaming case against manufacturing defects. This does not cover accidental damage or normal wear and tear.
  • Limitation of Liability: Soolra is not liable for any indirect, incidental, or consequential damages arising from product use. Our liability is limited to the purchase price of the product.
  • Governing Law: These terms are governed by the laws of the United States. Any disputes shall be resolved through arbitration or mediation before legal proceedings.

For any questions, please contact us at support@soolra.com.